I’ve taken down the post I wrote yesterday afternoon regarding my terrible, very bad customer experience at the Met. This has now been resolved. Read on:
Briefly, here’s a non-dramatic summary of the initial incident:
I won the lottery (Full disclosure, I object to the lottery for a number of reasons and miss the rush ticket line, but that’s another post.)
The way the lottery works is you get an email telling you that you won. You click a link from the email and you purchase your one or two $25 tickets up to two hours before the show.
When I pressed proceed to cart, I found someone else’s name, address, phone number, type of card, last four digits of card and order. I couldn’t remove that information and I couldn’t order my tickets.
I was spooked by seeing someone else’s stuff, and frustrated because I couldn’t buy my tickets.
I called Customer Service who could not help to buy the ticket, but advised me to print my “you are a winner” email and go to Continue reading Incident at the Met — RESOLVED




